Refund policy

Return & Refund Policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You’ll also need the receipt or proof of purchase.

Returns

To start a return, please contact us at koccommercegroup@gmail.com. If your return is accepted, we will provide instructions on how and where to send your package.

Please do not send products back without contacting us first. Returns sent without prior authorization may not be accepted.

Damages and Issues

Please inspect your order upon delivery and contact us as soon as possible if the item is defective, damaged, or if you receive the wrong item. Please include your order number and, where possible, photos of the issue so we can evaluate the situation and make it right.

Exceptions / Non-returnable Items

Certain types of items may not be eligible for return. Please contact us if you have questions about your specific item.

Refunds

Once we receive and inspect an eligible return, we will notify you whether the refund has been approved. If approved, the refund will be issued to your original payment method within 10 business days. Please remember that your bank or credit card company may require additional time to process and post the refund.

If more than 15 business days have passed since we approved your refund, please contact us at koccommercegroup@gmail.com.